Delivery, Returns and Warranty

⭐ 2 years full warranty, shipping included
⭐ World wide (*) shipping with 'Track & Trace'
⭐ No extra fees
⭐ Free unlimited support service from our engineer

* Except war zones and United Kingdom.

LADA World comply to all the European Unions legislation for online shopping in EU.  (ALL online shops in EU must follow the EU legislations - not only LADA World)

Delivery

Packages are generally dispatched within 3 days after receipt of payment.

Shipping fees

LADA World uses 3 different shippers. Depending on your country and the package size.

Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees vary according to:

  • What country you live in
  • The total weight of the shipment
  • The length of the parcel
  • The volume of the parcel
  • Custom made boxes

To see the shipping fee and estimated shipping time, you need to put some products in the shopping basket, and continue to do a 'Check Out'. The web-shop will calculate everything for you. (Our web-shop contain all the shipping prices for 3 shippers, for all weight intervals 1-40 kg, to all countries around the world - more than 10000 prices !)

LADA World will not charge you any other fees.

If you live outside EU, you will need to pay a customs fee and customs duty to your own country's tax/customs government. LADA World will cancel your order, if we know your country has complicated customs procedures (all middle east countries) and you cannot convince us, that you are aware of those procedures.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Since the storage is located in Denmark, and Denmark has the worlds highest shipping rates, we advice you to buy plenty of parts in one parcel (the shipping companies determine the prices - not LADA World)

Shipping time

Inside EU: Your parcel will be delivered within 30 days.

Outside EU: Your parcel will be delivered within 60 days.

Normal shipping time inside EU is 3 to 10 days. Fastest is Denmark, slowest is Greece.

Normal shipping time outside EU is 5 to 25 days. Fastest is USA & Japan, slowest is Brazil.

LADA World comply to all the European Unions legislation for online shopping in EU: https://europa.eu/youreurope/citizens/consumers/shopping/index_en.htm

PS.: ALL online shops in EU must follow the EU legislations - not only LADA World.



LADA Worlds dispatch committee, always provide you with a link to Track & Trace your parcel.
LADA World knows what is best for you !

Sergey: Here comes another parcel for Sweden, should we ship it with a submarine ?

Ivan: It would be the fastest, but hard to use our Track & Trace option under water.

Sergey: Hmmm, yes I remember, Swedes does not like submarines. Dispatch a truck then.

Returns

If the part is not used

... you may return it within 14 days of receipt.

Contact us, using this form ⇒  CONTACT (starts an e-mail correspondence, or simply reply to one of the order-mails you have received). LADA World will inform you, how the returned parts needs to be packed. Each item will be inspected upon receipt, and must be 100% OK and clean.

You will be refunded 100% for the item(s), shipping is NOT included and not refunded.

LADA World comply to all the European Unions legislation for online shopping in EU: https://europa.eu/youreurope/citizens/consumers/shopping/index_en.htm

PS.: ALL online shops in EU must follow the EU legislations - not only LADA World.

If a part is broken upon receipt

Keep the packing and parts as proof. Take photos of the parts and packing.

(We don't need a copy of the invoice, since we have them all in our shop)

Inform us, after you have made the documentation, using this form ⇒  Contact (starts an e-mail correspondence), or simply reply to one of the order-mails you have received.

We need you to cooperate when finding the error(s). It is important for us to know what went wrong to avoid the same to happen again.

Many items are very rare and our stock could be 0, so we cannot always just send you a new item.

LADA World will give you one of the following: A repair, replacement part, reduce the price or a refund.

LADA World comply to all the European Unions legislation for online shopping in EU: https://europa.eu/youreurope/citizens/consumers/shopping/index_en.htm

PS.: ALL online shops in EU must follow the EU legislations - not only LADA World.

In all other cases

Contact us, using this form ⇒  CONTACT (starts an e-mail correspondence, or simply reply to one of the order-mails you have received), and we will find a solution.

If you still are not satisfied, you have 2 more options:

LADA World will be contacted, in either case.

PS.: ALL online shops in EU must follow the EU legislations - not only LADA World.

2 years 100% warranty

In case the a part unexpectedly brakes during the warranty period, you will be refunded 100%, shipping included, or a new part will be shipped to you (free shipping).

You need to fill out a reclaim form and add some good (in focus) photos. In some cases we also need to get the broken parts back for inspection (in that case, keep the receipt of the shipping - LADA World will refund it). If it turns out the breakdown is not a warranty issue but your own fault, you will not be refunded in any way.

We need you to cooperate when finding the error(s). It is important for us to know what went wrong to avoid the same to happen again (We actually update the content of our shop with tips/complaints from customers and also send the documentation to our suppliers).

Free service for your parts is available in our Support Community.

Broken parts ? It happens with even the best cars !

Parcel has not arrived

You will be refunded 100% shipping included, or new parts will be shipped again.

Shipping companies also make mistakes.

Please check your link to Track & Trace of your parcel. If there are any suspicious behavior, please contact LADA World as soon as possible by using this form ⇒  CONTACT  or simply reply to one of the order-mails you have received.

The sooner you contact us the better. LADA World will create the claim to the shipper at once, so we get to know why it was shipped out wrong. LADA World will not send out a new parcel until we know what went wrong (to avoid doing the same error again). As soon as we get a response from the shipper, your parcel will either be shipped out again or refunded 100%, shipping included.

Parcels shipped to countries members of the EU (including Norway, Iceland & Liechtenstein)

Your parcel will be delivered within 30 days. If you don't receive the goods within 30 days, or within the agreed time, you should remind us and give us an additional, reasonable time limit to deliver.

All parcels are delivered by truck, and Covid19 pandemics don't affect trucks !

LADA World comply to all the European Unions legislation for online shopping in EU: https://europa.eu/youreurope/citizens/consumers/shopping/index_en.htm

PS.: ALL online shops in EU must follow the EU legislations - not only LADA World.

Parcels shipped to countries not members of the EU.

Parcels sent by PostNord to a non-EU country (as air-cargo), will in some cases be waiting in the airport for a plane. During that period (up to 30 days) there are no updates in the Track & Trace.

During any Covid19 pandemic, this period could be as long as 90 days. PostNord does not accept any refund or cancellation since the parcel is "only delayed". If LADA World are aware of those extreme delays we will not ship your order and it will be cancelled.